Global Marketplace for IT Equipment & Services

Getting Started
First time users
Confirmation message
Combining items in a trade
 
General Services
Shipping
Shipping Methods
Lost shipping label
Packing guidelines
Tracking

Payments and Pricing
Typographical errors
Check Delivery
Missing checks

Trade-in Products
Trade-in
Determining Product Condition

Customer Service and Support
Via Email
Via Telephone
Submitting Feedback
Canceling a Trade
 
GETTING STARTED

First time users

It's easy!  Follow these simple steps:

Step 1 - Register or select "Get a Free Quote" to receive your free trade-in quote.

Step 2 - Describe your product(s): manufacturer, model, and quantity.

Step 3 - Receive an instant quote value for your product(s).

Step 4 - Ship your product(s) using the prepaid shipping label/placard provided.

Step 5 - Your redemption check will be issued approximately 45 days after the receipt and inspection of your traded product.

Confirmation message
You will receive a Confirmation Email message upon successful on-line trade completion. We recommend that you keep a copy for your records.  This message will contain instructions on the next steps to complete your transaction.

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Combining items in a trade
You may trade-in multiple product(s) in a single trade.  If you would like to add trade-in products to your quote you will be prompted to "Add to Quote" after you have received your first trade-in quote.
 
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GENERAL SERVICES
 
Shipping
 
Shipping Methods
It is important to use our shipping label or shipping placard, as it will be used to expedite tracking, identification and processing.

Within one business day of completing your trade, an email with the subject line "PSO TradeUps Program shipping instructions" will be emailed to the address you provided while registering. This email will provide the steps for retrieving your shipping label or shipping placard, and contain embedded links. Simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate label/placard for each item.  It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.
 
You have 30 days from the day you completed your on-line trade to return the product.

If you experience technical difficulty in printing these labels/placards or you lose your shipping instructions email, please contact customer service at psocs@marketvelocity.com.

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Lost shipping label
If you have lost your prepaid shipping label or shipping placard, simply refer to your shipping instructions email and click on the link to print out another label or placard.  If you are experiencing difficulty printing your label contact customer service at psocs@marketvelocity.com  with the following information for a replacement.

Name
Address
E-mail Address
Quote Number (from Confirmation email)

If more than 14 days has passed since you confirmed your trade, PSO TradeUps Program reserves the right to re-price your transaction quote.
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Packing guidelines
Please follow these guidelines when shipping your traded product:

You are responsible for packing your current product so it arrives in an undamaged condition and all product(s) must be in the condition stated by you in this transaction.

-    For computers, be sure to include your operating system software on CD or diskette, the Certificate of Authenticity, end-user license agreement, and manuals.  If your system shipped with a restore CD, each of the above items will be on the restore CD, and not packaged separately.  If you have a Microsoft operating system, please erase the operating system software from your device. 

-    For printers, be sure to remove printing consumables such as toner or ink cartridges and place them in a sealed plastic bag or wrapping.  Pack these items with the printer.  For inkjet printers be sure to pack printer upright and  mark on the outside of package "THIS SIDE UP".  

-    For all devices, please include any documentation and accessories that originally shipped with your product. These items may include, but are not limited to: warranty cards, keyboard, mouse, connection cables, paper trays, lamp, remote, holster, AC adapter/travel chargers, USB/serial cable and removable battery (if applicable).  Failure to include these items may impact the value of your trade.

-    Package the item(s) in a sturdy cardboard box designed specifically for shipping.  To prevent theft during shipping, pack item(s) in a sturdy non-descriptive box using cushioning materials to keep the product secure during shipping.  If "peanuts" or small form packing material is used, equipment must be bagged or shrink wrapped first to ensure no packing materials get inside the equipment.  Please ensure that all products are packaged SECURELY in box without room to move. Newsprint is not sufficient cushioning material.

-    Remove or cross out any old shipping labels, including the original shipping barcode.

-    Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be used.

-     Call FedEx ground at 1-888-777-7330 or drop off the package at a regional shipping location.  Be sure to keep the tracking number for proof of shipment.

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Tracking
You can find real time status of any package shipped via Federal Express by going to www.fedex.com  and entering the tracking number provided on your shipping label.

Payments and Pricing

Typographical errors
In the event that a product is listed at an incorrect value due to a typographical error or miscalculation by the database, PSO TradeUps Program shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade (see Terms and Conditions).

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Check delivery
All checks are mailed via the U.S. Postal Service to the address designated in your transaction. Market Velocity, Inc. will issue your check approximately 45 days after receipt and inspection of your traded product.

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Missing checks
If you do not receive your redemption check within the check delivery period listed above, please send an email message to psocs@marketvelocity.com so that we can research the issue for you.

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TRADE-IN PRODUCTS

Trade-In Products

All products we receive for trade-in are refurbished and resold.

Determining Product Condition
How do I determine the condition of my product?

Is the product in excellent working condition and needs no refurbishment?  Has regular maintenance has been performed on the product in accordance with manufacturer recommendations? Is the body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches)?
If so, choose Excellent.

Is the product free from technical problems? (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.) Does the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents, stickers, or scratches).
If so, choose Good.

The product has no major technical problems; it turns on and is in working condition but has cosmetic defects.
If so, choose Poor.

The product has major technical problems (will not power on, and/or is not in working condition). The case of the product has large cracks, and has broken or missing pieces).
If so, not eligible for trade-in. 

Product conditions for Printing Devices:

The printer is in excellent working condition and needs no refurbishment. The printer has been maintained within manufacturer's suggested schedules, feeds paper properly, and has excellent print quality. The case of the printer and trays are clean (i.e., no smudges, ink marks, dents, stickers, or scratches) and are intact (i.e., no cracks, broken or missing pieces).
If so, choose Excellent.

The printer is in good working condition and needs only minor parts (rollers or separation pads) for refurbishment. The printer has been maintained within manufacturer's suggested schedules. The printer has no technical problems (i.e., paper feeds properly from primary trays and does not jam, has no unusual noises, has excellent print quality, and has properly functioning control panel). The case and trays of the printer have only minor blemishes (i.e., smudges, ink marks, dents, stickers, or scratches). The case of the printer and trays are intact (i.e., no cracks, broken or missing pieces).
If so, choose Good.

The printer has no major technical problems. The printer powers on, is in working condition, and can produce a test page. The printer has minor cosmetic defects and may have one or two cracked, broken or missing pieces that do not affect performance.
If so, choose Poor.

The printer has major technical problems (will not produce a test page, and/or will not power on, and/or will not feed paper through machine, and/or has a malfunctioning control panel). The case of the printer has large cracks, is missing most of the original trays, and/or has broken or missing pieces).
If so, not eligible for trade-in. 

CUSTOMER SERVICE and SUPPORT

Via Email
psocs@marketvelocity.com

Via Telephone
866-950-3941

Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about PSO TradeUps Program by clicking psocs@marketvelocity.com.

Canceling a trade
In the event you wish to cancel your trade, simply send an email that includes your name and quote number to psocs@marketvelocity.com requesting that your trade be canceled.  Market Velocity, Inc. will send you an email confirming the cancellation. You may be asked, but not required, to provide a reason as to why you opted to cancel the trade.

Reminder Emails
During the trade-in process you will receive a series of reminder emails. 

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